Shipping & Returns
SHIPPING POLICY / TURNAROUND
All orders will be shipped from Kentucky within 2 business days of purchase. Purchases made on either Saturday or Sunday will ship out no later than on Tuesday.
The following carriers and methods are used to deliver your orders:
USPS ~ USPS Priority Mail & USPS Parcel Select Ground (when applicable)
FedEx ~ Home Delivery / Ground
- Order Tracking
- Shipping Rates
RETURNS / EXCHANGES
*PLEASE PRINT OUT A COPY OF YOUR ORDER CONFIRMATION TO ACT AS A RECEIPT OF PURCHASE*
- RETURNS -- Returns are only accepted if your purchased item is delivered DEFECTIVE OR DAMAGED. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You have 10 days to submit a return request to email@example.com from the date of receiving the item, stating the reason for return. To complete your return, we require a receipt or proof of purchase (please retain your email "Confirmation of Order" & Order # as your receipt). Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 to 10 business days for the refund to appear on your credit statement. If exceptions are made to these rules by our decision-making, there will be a 20% restocking fee associated with your return.
- HOLIDAY RETURN EXCEPTION (November 1st through December 25th) The "return request" period of 10 days will be extended to to include purchases made from November 1st through December 25th, allowing for gift-giving to take place. Return requests for any purchases made on or after November 1st will be extended until January 4th. All requests for returns for purchases made after November 1st, to be given as gifts must be submitted prior to the January 4th to be considered.
- EXCHANGES -- I only replace items if they are DEFECTIVE OR DAMAGED. Please first contact me at firstname.lastname@example.org with the reasoning for exchange and I will verify that I have a replacement product to be sent out. If for some reason I do not have an exchange in stock, I will offer you a full refund for the original purchase. You have 10 days to submit an exchange request from the date of delivery.
- RETURN ADDRESS LABELS -- If a return address label is provided to you to either return or exchange your item, you have 5 business days to get it back in the mail to us before it expires. If the label expires, it will be your responsibility to pay for postage in getting it sent back within 15 business days. After 15 business days the return or exchange will no longer be accepted.